These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site www.carpettilesshop.co.uk is owned and operated by Oakleigh Flooring Ltd (we or us). We are a Private limited Company registered in England and Wales and our Company number is 06713651 and our VAT number is 943 1678 10.
Our company registered office address is Unit 20a Deethe Farm Industrial Estate, Cranfield Road, Woburn Sands, MK17 8UR. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org or 01908 764338.
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address and phone number. We will notify you by e-mail, phone or text message as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Oakleigh Flooring Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. Most goods are available for delivery within 2 - 7 working days, if you need a more precise lead time please do not hesitate to contact us at email@example.com or 01908 764338. If an order is going to take longer than 14 working days you will be advised by e mail, phone or text message, you will then have the option either to wait until the item is available or to cancel your order.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, phone or text message, and offer to sell you the goods of the specification and description at the price stated in the email, phone call or text message, and will state the period for which the offer or the price remains valid.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
10. Delivery charges
Under £49.99: £10 + Vat = £12
Over £50: Free Delivery
11.1 We offer a delivery service to most trade and business customers with a commercial unit, retail premises or shop address in Mainland England & Wales. If your postcode is BA, BH, BS, CA, DN, EX, LA, LD, LL, LN, NP, PL, PO, S, SA, SY, TA, TQ, TR, YO or if you require delivery to Scotland please call, text or e mail before placing your order so that we can check delivery is possible. Unfortunately we are not able to supply businesses working from home.
Due to the size of vans and lorries required to deliver flooring materials please call us prior to ordering if you live in a remote destination or have restricted access.
11.2 The delivery will be made by a lorry or van and you will need to ensure that access to your property is available, please inform us of any narrow lanes, weight or height restrictions at the time of the order so we can discuss your options. All deliveries are to the ground floor only due to insurance guidelines and the driver may not carry the goods into your property. Flooring products can often be bulky and heavy, you may be required to help the driver offload materials from the vehicle to the front door of your home or business. If the carrier is unable to make the delivery due to access, you not being present at the property or the required manual help unavailable a return delivery fee of £75 will be charged.
11.3 Before any goods are dispatched we will e mail, phone or text message you to confirm a delivery date. Once you have confirmed by e mail this is acceptable we will arrange delivery, all deliveries are between 8am – 6pm Monday - Friday. Please note that we will not accept liability for late deliveries and do not recommend booking fitters until all goods have been received and checked.
11.4 All goods leave our warehouse or the suppliers warehouse without visual damage. If you receive damaged goods or have missing products you must make a note on the couriers paperwork and contact us at firstname.lastname@example.org or 01908 764338. We cannot accept claims for damage if it is not noted on the couriers paperwork, please note if you return an item as damaged which is subsequently found not to be you will be liable for the return delivery charge. Please be aware that you are entitled not to accept goods if clearly damaged.
11.5 We will deliver the goods to the address you specify for delivery in your order and they must be signed for. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. Oakleigh Flooring Ltd will not accept liability for any direct or indirect losses suffered because of a delay in delivery of the goods. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement (For Example, contact us at email@example.com or 01908 764338).
13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), this includes all carpets, cushion flooring vinyl or safety flooring which have been cut from a roll to your required measurements.
13.4 If you have received the goods before you cancel your contract then you must send the goods back to Oakleigh Flooring Ltd, Unit 20a Deethe Farm Industrial Estate, Cranfield Road, Woburn Sands, MK17 8UR at your own cost and risk, please ensure they are packaged to protect against damage. If you cancel your contract but we have already processed the goods for delivery please refuse delivery, if you have accepted delivery you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using the goods prior to cancellation)
13.7 We do not accept returns of flooring you have left over.
14. Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15. If there is a problem with the goods
15.1 If you have any questions or complaints about the goods please contact us. You can do so on 01908 764338, Oakleigh Flooring Ltd, Unit 20a Deethe Farm Industrial Estate, Cranfield Road, Woburn Sands, Milton Keynes, MK17 8UR or firstname.lastname@example.org.
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.
15.4 Please may we ask you to always before installation or cutting to check all flooring materials individually to ensure you have received the right materials, without fault or damage. If you are not fitting the materials please ensure that whoever is before installation or cutting checks all flooring materials individually to ensure you have received the right materials, without fault or damage. Claims for manufacturing faults after flooring goods have been cut can cause delays and might involve an inspection by an independent source. If you notice a fault please contact us at email@example.com or 01908 764338, we will then be able to deal with the matter as soon as possible.
16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
17. Other Information
17.1 All pictures are for guidance only we cannot guarantee the shade, colour or pattern. We recommend that before ordering you view the product in person either at our shop or via a sample which are available for most products.
17.2 Please note that carpet, cushion flooring vinyl and safety flooring cut from different size widths may not colour match exactly.
17.3 Oakleigh Flooring Ltd will use its best endeavours to pass on the buyer the benefit of any guarantee of the goods given by the manufacturer but shall be under no liability to the buyer whatsoever for any defect in the goods or for any loss caused by the goods.
17.4 No claims will be accepted in respect of any shortages which are within the normal manufacturing tolerances of 1.25% in respect of length and width.
17.5 All products are intended to be used strictly in accordance with the manufacturer's instructions as set out on their website or within any instructions sent with the product. It is the customer or their fitters responsibility to ensure that he or she uses the product strictly in accordance with those instructions. If instructions cannot be found or have not been received please contact Oakleigh Flooring Ltd prior to installation and we will try to provide them for you.
17.6 Cut lengths will be rounded up to the nearest 5cm.
17.7 Liability will in all cases will be limited to the value of goods supplied.
17.8 Oakleigh Flooring Ltd will not accept any liability for costs because of delays in availability or delivery of materials ordered.
17.9 Force majeure: (a) For the purposes of this contract. Force Majeure Event means an event beyond the reasonable control of Oakleigh Flooring Ltd but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or by any failure of Oakleigh Flooring Ltd’s subcontractors to supply Oakleigh Flooring Ltd. (b) Oakleigh Flooring Ltd shall not be liable to the Buyer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event. (c) If the Force Majeure Event prevents Oakleigh Flooring Ltd from providing any of the Goods for more than 14 days, Oakleigh Flooring Ltd shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Buyer.
17.10 Health & Safety: The Control Of Substances Hazardous To Health Regulations 2002 (C.O.S.H.H) – These Regulations require suppliers of materials to ensure that users of their products have adequate information on their safe use and handling. We have available all the relevant data sheets for the products we supply and if you require copies of any please contact us at firstname.lastname@example.org or 01908 764338.
17.11 Changes in carpet appearance, such as occur from staining, soiling, fading, pilling or flattening (eg. matting or crushing) of a carpet are not included with any carpet guarantee.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.
19. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
20. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
23. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
24. Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.